- The employees never offered anything with the Blizzards - just a spoon
- There was no self-serve of napkins, lids or any extra thing that a customer might need
If the manager could just stand back and watch this unfold, they could have identified the bottleneck (employees serving a customer a 2nd or 3rd time to give them extra stuff) and make a self-serve table where customers can get these items. Or at least have all employees ask whether customers want a lid or napkin too when they hand over the Blizzard.
Do you take the time to step back to identify the bottlenecks in your organization? Are there areas in which the people you serve can serve themselves?
photo courtesy of ToastyKen on flickr